Privacy Policy

1. Overview

This Privacy Policy describes how Mursal Technologies Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects personal and business information when you visit or use Kasoko.com and our related websites, point-of-sale (POS) and inventory software, marketplace, procurement tools, payment links, and communication services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information generated when you use the Services, and information received through integrated communication or payment channels:

• Account & Business Information: Full name, business name, phone number, email address, store address, tax/registration details (where applicable), and account credentials.
• Orders, Inventory & Transaction Data: Products listed or purchased, shopping cart contents, invoices, purchase orders, payment amounts, transaction reference numbers, and delivery details. Sensitive payment credentials (such as card numbers or mobile money PINs) are processed directly by licensed payment providers and are not stored on our servers.
• Communications & Messaging Data: When you interact with us or with a merchant on our platform via email, SMS, WhatsApp, or web chat, we collect your phone number or contact address, profile name, message text, interactive menu selections, shared delivery location coordinates, and any media or documents you choose to send (such as receipts or product photos).
• Technical, Device & Cookie Information: IP address, browser type, device identifiers, cookies, approximate location (when used to display nearby stores or products), and system logs used for security, analytics, and service reliability.

3. How We Use Your Information

We use the collected information for the following business and operational purposes:

• Providing, operating, and improving our software, marketplace, and merchant tools.
• Processing orders, POS sales, supplier purchase orders, payments, and digital receipts.
• Facilitating customer support, order updates, and automated or live conversations across email, SMS, and messaging platforms.
• Generating business analytics, inventory alerts, and accounting reports for merchants.
• Maintaining platform security, preventing fraud, and complying with legal, tax, and regulatory obligations.

4. Information Sharing & Disclosure

Mursal Technologies Limited does not sell or rent your personal information to third parties. We share information only as necessary to provide the Services:

• Merchants, Suppliers & Delivery Partners: When you place an order, submit an inquiry, or coordinate a shipment, your relevant order and contact details are shared with the merchant or logistics provider fulfilling your request.
• Service Providers & Infrastructure Partners: We engage trusted third-party providers for cloud hosting, payment processing (such as M-Pesa and Jayb), telecommunications/SMS delivery, and messaging APIs (including WhatsApp Business services) strictly to process transactions and deliver communications on our behalf.
• Legal & Regulatory Authorities: When required by applicable law, subpoena, court order, or regulatory authority, or to protect the rights, safety, and property of our users and platform.

5. Communication Preferences & Opt-Out

You are in control of how we communicate with you. You may unsubscribe from marketing emails via the unsubscribe link provided in those messages, or stop automated SMS and WhatsApp workflows at any time by replying STOP or CANCEL in the chat thread.

6. Data Security & Retention

We implement industry-standard technical and organizational safeguards, including TLS/HTTPS encryption in transit, tenant-isolated data storage, role-based access controls, and encrypted credentials. We retain personal information only for as long as necessary to provide the Services and fulfill legitimate business, tax, accounting, or legal requirements.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or applicable laws. Any updates will be posted on this page with an updated effective date.